Customer Supply Analyst

About ZURU ZURU is a reimagination company. We look for categories that have stood still, then we build next-generation products and brands that set the new standard. ZURU Toys is reimagining play. ZURU Edge is reinventing everyday consumer brands. Rhodes Pet Science is reimagining pet science. ZURU Tech is leading the next building revolution. ZURU started in 2003 with two brothers from New Zealand, and we're still founder-owned and operated today. Since then we've become the world's second-biggest privately held toy company, and nearly half of all Gen Y and Gen Z households with kids in the US own a ZURU product. Today we're 5,000 people in 34 offices, selling into more than 150 markets, backed by over 100 acres of fully automated manufacturing. And we're only getting started. The Role We're looking for a Customer Supply Analyst to maintain and grow ZURU's supply chain relationships with our key UK retail partners, sustaining high service levels through stronger customer collaboration, improved forecast accuracy and lower total supply chain cost. You'll be the day-to-day supply chain point of contact for an assigned group of accounts and verticals within the UK business, working across our commercial, demand planning and logistics teams to keep product flowing and shelves filled. Reporting directly to the Customer Supply Manager, you'll have the opportunity to expand into other channels and verticals as the business grows. What You’ll Do · Own the day-to-day supply chain relationship for assigned verticals and build strong links with commercial stakeholders. · Prepare and run monthly 30/60/90-day reviews with key customers, built around an annual customer activity calendar. · Share the rolling 90-day stock projection with customers and the sales team, clearly flagging risks and resolutions. · Track weekly service levels, target areas for improvement and drive on-shelf availability. · Support the monthly forecast review for assigned verticals, feeding customer and sales insight into demand planning and ensuring collaborative data (EPOS, stock in trade, on-shelf availability and ranging) is consistently factored in. · Manage demand fluctuations, review consumption through key selling periods and support the development of new product launch forecasts. · Partner with the Customer Supply Manager on efficiency projects that unlock savings for ZURU and our customers. · Support inventory strategy across core, seasonal, new and phase-out (SLOB) lines with the central supply team. What You’ll Bring · Supply chain or customer supply experience within FMCG, ideally across UK grocery or high street retail. · Strong data analysis skills – able to produce, interpret and draw clear conclusions from data. · Confident communication with internal and external stakeholders at all levels. · A customer-first mindset with a track record of delivering positive change. · Comfort working cross-functionally across commercial, demand and supply planning, and logistics. WHO THRIVES AT ZURU This isn't a 9-to-5. We move fast, think big and set goals most companies would call impossible, then go after them. The people who thrive here are entrepreneurs at heart. They own their work, chase bold ideas and never stop raising the bar. At ZURU, you drive your career, and we give you the platform to take it as far as you can. There are opportunities here that you won’t find anywhere else, and you'll be surrounded by talented people who make things happen. We're a true meritocracy: we reward impact, not tenure.   HOW WE WORK Big ideas happen when great people work side by side, so we're office-first by design. Being together means faster collaboration, sharper decisions and stronger teams, and it's where the real learning happens. Some flexibility may be available depending on the role, location and business needs, but most roles are office-based. Want to see what life at ZURU really looks like? Follow @LifeatZURU on Instagram or visit www.zuru.com http://www.zuru.com.   ZURU – Reimagining tomorrow 🚀 #LI-AJ1 ZURU may use AI tools to help screen, assess or select applicants.