Who decides which occupation code a job uses?

Your sponsor chooses the SOC 2020 code when it assigns your certificate of sponsorship. It must match the job's actual duties, not just its title.

SOC 2020 code 7211Not eligible

Call and contact centre occupations: Skilled Worker visa salary

Call and contact centre occupations (SOC 7211) jobs cannot be sponsored for a Skilled Worker, Global Business Mobility or Scale-up visa, whatever the salary.

What this covers

Job titles in SOC 7211 include: Call centre agent, Call centre operator, Customer service adviser (call centre), Customer service operator.

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Questions about SOC 7211

What salary do call and contact centre occupations need for a UK Skilled Worker visa?: Call and contact centre occupations (SOC 7211) jobs cannot be sponsored for a Skilled Worker, Global Business Mobility or Scale-up visa, whatever the salary.
Who decides which occupation code a job uses?: Your sponsor chooses the SOC 2020 code when it assigns your certificate of sponsorship. It must match the job's actual duties, not just its title.

Source: Immigration Rules Appendix Skilled Occupations and the Temporary Shortage List on GOV.UK, as of 13 October 2026. A guide, not immigration advice: PhD discounts, the Immigration Salary List and pre-April-2024 transitional rates aren't covered.

What this covers

Questions about SOC 7211

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